Welcome to our website, www.ssheirloom.com, owned by M Sanjeeva Shetty Silks and Sarees, Ballalbagh, Lalbagh, Mangaluru, Karnataka 575003, India. This Privacy Policy is to provide you (the user) with important information regarding the data you provide us. M Sanjeeva Shetty Heirloom Group (henceforth, “us,” “we,” or “our”) is committed to conducting business with the highest ethical standards and adheres to the following policies with regard to user data and privacy.

By visiting the Website and/or by providing information to us, you consent to be bound by this Privacy Policy. The Privacy Policy does not apply to other sites that are not owned by us.

Information Automatically Collected and Why

The information we collect that users voluntarily provide to us when they register on our website are of two main types:

  1. Personal data
  2. Non-personal data

Personal data includes but is not limited to:

First name

Last name

Email address

Phone number

Order number

Residential/Other address 

Bank account

Credit card number

Non-personal data may include:

Internet protocol (IP) address 


Web beacons


Browser versions

Number of visits

Time spent on website

Products viewed


Any information, personal or non-personal, you share with us is done so with full consent and the desire to share and not under any compulsion. Thus, in connection with your use of our website, we are entitled to collect, store, and analyze sensitive information and share it with our respective consultants.

Who Do We Share Information With?

Mss Heirloom is the sole owner of the data collected from the website. We may share information with regulatory and government agencies if required as per law, trusted associates, reputable companies,, third parties and people that assist us with delivering our merchandise to you on a need-to-know basis. For example delivery organizations, software developers and advertising partners are a few of the people whom we share your data with only to improve our services to you.

Use of Data:

Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.

Children’s Privacy

The website is not intended for individuals under the age of 18. We do not solicit any personal information from minors. If you believe that your child has provided us with personal information, you are obliged to contact us to request the deletion of all information they’ve entered from our records.

Direct Marketing & Behavioural Advertising

Promotions on the internet are shown to users now and then based on the data from their activity (for example, buying on our website or visiting pages that contain MSS Heirloom items or promotions). Marketing emails may be sent to you to keep them informed with news items, promotions, and other information that we believe might be relevant to them.


Cookie Policy

A cookie is a small piece of data stored in a web browser from a website that helps in delivering web pages tailored to the specific user. Our website uses cookies. We use functionality, performance, advertising and some social media essential cookies to optimize user experience on our website. We use cookies for statistical analyses and to help us provide you with targeted content tailored to your likes.

Cookies help us in identifying a user when they return to the MSS Heirloom website using the same web browser. It helps us identify which areas of our Website they have visited previously, and the data collected is used to enhance user shopping experience. The data is used for statistical purposes and subsequently deleted in accordance with GDPR compliance.

Cookies can be blocked, but please note that you might not receive a personal user experience. Most browsers accept cookies automatically, but you have the option of changing their preferences at any time.

Google Analytics

Our website uses Google Analytics, a web analytics service offered by Google to track and report website traffic and analyze website performance. We use Google Analytics to help us evaluate and measure how products, marketing and content are performing relative to user engagement. Google Analytics helps us collect data and sort it into useful information.

Data Retention:

We retain your personal information for a period no longer than is required for the
purpose for which it was collected or as required under any applicable law. However,
we may retain data related to you if there is a legal obligation to retain the data; if
required to comply with any applicable statutory or regulatory retention
requirement by law; if we believe it may be necessary to prevent fraud or future
abuse; to enable MSS Heirloom to exercise its legal rights and/or defend against legal
claims; or for other legitimate purposes. We may continue to retain your data in
anonymised form for analytical and research purposes.


MSS Heirloom has adopted practices that are designed to ensure that we protect your personal data, accounts and passwords, etc. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we employ security practices and industry-standard encryption conventions.

We urge users to sign out of their accounts after using our website and protect their User ID and password and not share it with anyone. We also recommend closing the browser window when done after using a shared computer.

We encourage users not to share their password with anyone and to contact us immediately if they receive an email or call demanding for their password. We strongly recommend you frequently change their login password.

Updates to Privacy Policy

Modifications to this Privacy Policy may be done over time, and we, therefore, urge you to check this page periodically. The website will always carry the latest version of the Privacy Policy.

Additional State Specific Information

Consumers residing in California have some additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”). If you are a California resident, this section applies to you and supplements the main privacy policy above.

Categories of Personal Information Collected.

In the preceding 12 months, we have collected the categories of personal information listed below. For more details about the data points we collect, please see the “What Information do we collect and store?” section above.

    • Identifiers, such as name, email addresses and billing and shipping address for online purchases.
    • Categories of personal information described in the California Customer Records statute (California Civil Code Section 1798.80), including physical characteristics, body measurements, payment information and, for employment candidates, education and employment history.
    • Characteristics of protected classifications under California law, such as gender, age (over 40) and veteran status.
    • Commercial information, including purchasing habits, payment methods and billing information.

Biometric information, including any exercise data and preferences you share with us.

  • Internet and other similar network activity, such as browsing history.
  • Geolocation data, including your device location, if your device settings allow us to collect that information.
  • Audio and visual information, such as pictures you may upload to our site, recorded customer services calls and security videos from our retail stores.
  • Professional or employment-related information, for example, from employment candidates.
  • Inferences drawn from the above information to create consumer profiles reflecting certain preferences and behaviors.



Your California Consumer Rights.

California consumers have the right to request access to the specific pieces of personal information we have collected about them in the last 12 months. You may make this request up to two times in a 12-month period. You may also request additional details about our information practices, including the categories of personal information we have collected about you, the categories of sources of such collection, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share and sell your personal information, the categories of personal information we have disclosed and sold about you in the preceding 12 months, and the categories of third parties to whom we sold personal information in the preceding 12 months. If you are a California consumer, you also have the right to request deletion of your personal information (subject to certain exceptions), to opt out of sales of personal information and to receive equal service and price and not be discriminated against even if you exercise any of your CCPA rights.

Please note that any CCPA rights requests made before January 1, 2020 will be treated as if made on January 1, 2020.

California consumers may make a rights request by calling customer service at (213)267-1948. Your request must include sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, which may include your email address, name and account id (which is required only if you already have an account with us). If you have an account with us, you can find your account id on your main account page after you log in. To opt-out of the “sale” of your information as described above, please click the Do Not Sell My Personal Information link at the bottom of the page. We will not discriminate against you if you choose to exercise your rights under the CCPA.

Using an Authorized Agent

You may use an authorized agent registered with the California Secretary of State to exercise your rights under the CCPA. We may request evidence that you have provided that agent with valid written authority to submit requests on your behalf. We may also ask you to verify your identity with us directly. For more details on how you can use an authorized agent, or if you are an authorized agent seeking to make a request on behalf of a California consumer, please contact us at info@ssheirloom.com.